CSR Hospitality - Summer job for Fanshawe College students (May - August)
*To qualify for this position, you need to complete a Work Study application. Refer to the Fanshawe College Bursary page. Type work study in the first field and click the Search button. A description of the Work Study position will appear below. You will need to complete an application and wait for approval.
Customer Service Representative – Hospitality (Cashier, Dishwasher, Grill Cook, Kitchen Prep, Pickles/Poblano’s/Seven Seas CSR) - Oasis, Booster Juice, Out Back Shack
This entry-level opportunity adheres to the Hospitality department’s high standard of food preparation, cleaning and sanitation, teamwork, and customer service. Team members hold a principle responsibility, but also learn about and work at a variety of stations within the Hospitality department (including Oasis, Booster Juice, and Out Back Shack restaurant) to assist with any staffing needs as necessary. This includes, but is not limited to:
The Cashier will provide customers with a high level of customer service, and will be responsible for processing credit or debit card and cash transactions using an electronic scanner and cash register. Other responsibilities will include compiling and maintaining non-monetary reports and records, stocking of products within the Oasis and area, and ensuring designated area is tidy and clean.
The Dishwasher is responsible for providing the Hospitality department with clean dishes, glassware, utensils and equipment to fulfill all needs. The Dishwasher ensures proper dish machine set-up, prepping of dishes, and loading and cleaning of machine, proper garbage removal and recycling program.
The Grill Cook must be prepared to work as a team member in the Out Back Shack (OBS), may operate the OBS Hot Dog Stand, and work at the Oasis restaurant, ensuring all safety procedures are followed, and have a high threshold for heat in a kitchen environment. The Grill Cook is responsible for the preparation of high-quality food in a timely, efficient, sanitary and consistent manner. The Grill Cook must be prepared to work in a fast-paced, high-pressure work environment, while maintaining the organizational ability to identify and act on job duties quickly and effectively.
The Kitchen Prep is responsible for the preparation of high-quality food in a timely, efficient, sanitary and consistent manner. The Kitchen Prep must be prepared to work in a fast-paced work environment, while maintaining the organizational ability to identify and act on job duties quickly and effectively. The Kitchen Prep must be prepared to work as a team member in a dynamic workplace, follow all safety procedures, and have a high threshold for heat in a kitchen environment.
Pickles CSR / Poblano's CSR / Seven Seas CSR
The CSR will be responsible for providing consistently high-levels of customer service to all patrons within various stations at the Oasis (includes Pickles, Poblano's, and Seven Seas) by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The CSR carries out duties in a friendly and professional manner at all times, and ensuring quality customer service in preparing various food orders orders. Other responsibilities include cashier duties, assisting with cleaning duties, and complying with all restaurant policies and procedures.
Weekend or holiday work is possible. Contract may be extended pending approval.
- Full-time Fanshawe College Student - approved for Work Study
1 year of restaurant and/or café experience preferred
Ability to adapt to changing customer volume levels and ability to work under pressure
Ability to be cross-trained in all areas of the kitchen and line
Ability to follow health, safety and sanitation guidelines for all products
- Friendly disposition and willingness to learn new skills
- Ability to educate customer on products and meet customer expectations
- Demonstrate “Outstanding Customer Service” regularly
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Effective communication skills (both verbal and written)
Ability to work well under pressure
Strong attention to detail and ability to multitask
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and e-mail
Professional appearance and manners
Strong work ethic and positive team attitude
Applying through the Work Study Program
The Work Study program is designed to provide work opportunities to full-time post-secondary or post-diploma students with a demonstrated financial need.
If you are a full-time Fanshawe student, and want to work for the Fanshawe Student Union, you can fill out a Work Study application. Type work study in the first field and click the Search button. A description of the Work Study position will appear below. You will need to complete an application and wait for approval.
Once you are approved, you can attach your resume and work study approval letter when applying to this position through the FSU website.