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Fanshawe Student Union

Server

Out Back Shack - Front – London, Ontario
Department Out Back Shack - Front
Employment Type Part-Time Contract
Minimum Experience Entry-level
Compensation 14.00

Summary

The Server will be responsible for providing consistently high-levels of customer service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The Server shall perform these customer service duties in a friendly and professional manner at all times, and ensure that the patron has an enjoyable dining experience. Other responsibilities will include the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and comply with all restaurant policies and procedures.

In addition, this position may float to various areas of the Hospitality department to assist with any staffing needs as necessary.

Job Duties

  • Take orders from customers and ensure these are given to the appropriate person to execute.
  • Maintain familiarity with the composition of all menu items.
  • Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
  • Clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements.
  • Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
  • Clean and refill cruet and condiment sets
  • Ensure that any table decorations comply with agreed standards.
  • Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
  • Ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be it food or equipment.
  • Clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed.
  • Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
  • At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
  • Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
  • Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
  • Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
  • Attend meetings and training courses as required.
  • May float to various areas throughout the Hospitality department to meet staffing needs.
  • Other duties as required.

Requirements

  • High school diploma or GED required
  • Strong customer service and troubleshooting skills
  • 1 year of restaurant service experience preferred
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Professional appearance and manners
  • Strong work ethic and positive team attitude

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required
  • Lifting or moving up to 20lbs may be required
  • Prolonged standing and walking
  • Ability to work in a loud environment
  • Ability to withstand odours from food or alcohol

     

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    • Location
      London, Ontario
    • Department
      Out Back Shack - Front
    • Employment Type
      Part-Time Contract
    • Minimum Experience
      Entry-level
    • Compensation
      14.00
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